Shipping Policy
Fast, Reliable
Delivery on Every Order
We know you need your filter now — not next week. Same-day shipping before 2 PM EST. Free shipping over $35. Every order tracked from our US warehouse to your door.
Same-Day Dispatch
Orders before 2 PM EST ship the same business day
Free Shipping
On all orders over $35 — contiguous US, no code needed
Real-Time Tracking
Track your order live from dispatch to doorstep
All 50 States
We ship everywhere in the US including Hawaii & Alaska
Order Processing
We process and ship orders Monday through Friday, excluding US federal holidays. Our processing cutoff is 2:00 PM Eastern Standard Time (EST).
Order Placed
You complete checkout securely
Order Confirmed
Confirmation email within minutes
Picked & Packed
Prepared at our US warehouse
Shipped
Tracking number emailed instantly
Orders placed before 2:00 PM EST on business days are guaranteed to ship the same day. Orders placed after 2:00 PM EST or on weekends and federal holidays ship on the next business day. A shipping confirmation with your tracking number arrives as soon as your order leaves our warehouse.
Processing time for in-stock orders is 1 business day or less. During high-demand periods, processing may extend to 2 business days — we will notify you by email if this applies to your order. All orders ship from our US-based warehouse — no international customs delays, no surprise fees.
Shipping Rates & Options
We offer multiple shipping options at checkout. Free shipping is applied automatically to all qualifying orders — no coupon code required.
| Shipping Method | Order Total | Cost | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | Under $35 | $4.99 | 3–5 Business Days |
| Standard Shipping — FREE | $35 and over | ✓ FREE | 3–5 Business Days |
| Expedited Shipping | Any amount | $9.99 | 2 Business Days |
| Priority Overnight | Any amount | $24.99 | Next Business Day |
| Hawaii & Alaska — Standard | Any amount | $9.99 | 7–10 Business Days |
| Hawaii & Alaska — Expedited | Any amount | $19.99 | 3–5 Business Days |
Your order subtotal (after discounts, before taxes) must reach $35.00 or more. Ordering a 2-pack or 3-pack, or filters for two different fridges, almost always clears the threshold. Free shipping applies to the contiguous 48 states only — Alaska and Hawaii have separate flat-rate fees.
All shipping costs are displayed at checkout before you complete your purchase. The exact rate shown is what you pay — no hidden fees, no surprises.
Estimated Delivery Times by Region
Delivery estimates are in business days and do not include weekends or federal holidays. Actual delivery is often faster. These estimates do not include the processing day — an order shipped Monday on a “3-day” service arrives Thursday.
⚠️ Important: Carrier delays caused by severe weather, peak shipping seasons, or other events outside our control may extend delivery windows. We will always proactively notify you of significant delays affecting your order.
Carriers We Use
We use a combination of major US carriers. The carrier for your order is determined automatically based on your zip code, package weight, and selected shipping speed.
- USPS — Primary carrier for standard shipping. Excellent coverage including PO Boxes, rural areas, APO/FPO addresses, Hawaii, and Alaska.
- UPS — Used for expedited and priority overnight shipments and heavier multi-pack orders.
- FedEx — Used for certain expedited routes and time-sensitive deliveries.
- DHL — Used for specific regions and as a backup during peak periods.
We do not allow customers to specify a carrier. If you need USPS specifically (e.g., for a PO Box), please note this in your order comments or contact us before ordering. Orders to PO Box addresses are automatically routed to USPS.
Order Tracking
Every order includes real-time tracking at no extra charge. Here is how it works:
Order Confirmation Email: Sent immediately after your order is placed — includes your order number and purchase summary.
Shipping Confirmation Email: Sent the moment your order is collected by the carrier — includes your tracking number and a direct live-tracking link.
Track Any Time: Visit our Order Tracking page — enter your order number and email address to check status without logging in.
Delivery Confirmation: A final notification is sent when your package is marked delivered. Check your doorstep promptly — filters are lightweight and may be placed in less visible spots.
⚠️ Tracking not updating? It can take up to 24 hours for carrier systems to register the first scan after pickup. If your tracking hasn’t updated 48 hours after your shipping confirmation email, contact our team and we’ll investigate immediately.
Hawaii & Alaska Shipping
We proudly ship to Hawaii and Alaska. Rates and timelines differ from the contiguous 48 states due to carrier distance and logistics.
- Standard to Hawaii: $9.99 flat rate | 7–10 business days
- Expedited to Hawaii: $19.99 | 3–5 business days
- Standard to Alaska: $9.99 flat rate | 7–10 business days
- Expedited to Alaska: $19.99 | 3–5 business days
- Free shipping threshold ($35) does not apply to Hawaii or Alaska orders
- USPS Priority Mail is the primary carrier for both states
- All standard product availability and our Guaranteed Fit Promise apply equally
International Shipping
At this time, SwapMyFilter ships exclusively within the United States — including all 50 states and US territories. We do not currently offer shipping to Canada, the UK, Australia, or other countries.
International customers may use a US-based freight forwarding service. We are not responsible for additional fees, customs duties, or delays associated with such services.
We ship to Puerto Rico, Guam, the US Virgin Islands, American Samoa, Northern Mariana Islands, and APO/FPO/DPO military addresses. Rates and delivery times vary — contact us for a quote before ordering to these destinations.
Lost, Damaged, or Stolen Packages
📦 Shows Delivered — Not Received:
Check around your property, with neighbors, and in any parcel lockers. Carriers sometimes mark packages as delivered 1–2 hours early. If still missing after 24 hours, contact us with your order number. We will file a carrier claim and ship a replacement at no cost to you.
💥 Package Arrived Damaged:
Contact us within 7 days of delivery with a photo of the damaged item and packaging. We dispatch a replacement via expedited shipping immediately at no charge. You do not need to return the damaged item.
🚫 Lost in Transit:
If tracking shows no movement for 5+ business days after shipping, contact us. We open a carrier trace. If unresolved within 3 business days, we ship a free replacement or issue a full refund — your choice.
🦅 Stolen After Delivery:
We cannot be responsible for packages stolen after confirmed delivery, but we handle these with empathy. Contact our team and we will do our best to make it right. Orders over $50 may require a police report number.
Ship to a workplace address, a USPS PO Box, or add specific delivery instructions at checkout (e.g., “leave behind the gate”). These simple steps reduce the risk of missed or stolen deliveries significantly.
Address Changes & Order Modifications
Because we ship so quickly, the window to make changes after an order is placed is very short. Please review your shipping address carefully at checkout.
- Address corrections can be made if you contact us within 1 hour of placing your order and before 2 PM EST on business days
- Once a shipping label is generated, address changes cannot be guaranteed
- If an order ships to an incorrect address provided by the customer, we are not responsible for non-delivery
- Orders returned to us due to incorrect addresses will be re-shipped at a $4.99 re-shipment fee after you confirm the correct address
To request an address change, contact us immediately with your order number and the corrected address. We will do our best to accommodate before dispatch.
Shipping Questions? Contact Us
Our team handles all shipping inquiries personally and responds within 2 hours on business days (Mon–Fri, 9 AM–6 PM EST). Weekend messages are answered first thing Monday morning.
- Email: support@swapmyfilter.com
- Contact Form: swapmyfilter.com/contact-us
- Order Tracking: swapmyfilter.com/track-my-order
When contacting us, please include your order number, the email address used at checkout, and a brief description of the issue. This allows us to resolve your case as quickly as possible.